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Archive: Arkana Employee Spotlight

Arkana Employee Spotlight: Drea

Meet Arkana's very own superwoman, Andrea Westra. Drea works on our billing team where her primary job is to handle BCBS and Medicare claims. She keeps track of all payments and appeals and is the go-to person for any billing questions in that area. In addition, she runs the monthly meeting with our billing department, keeping track of the numbers of claims and appeals for each of the different insurance teams. She also works with fee schedules for all of the insurance companies we work with and makes sure payments are consistent with contracted rates. A whiz at detail and...

Arkana Employee Spotlight: Christa

One of the voices you hear when you call our office belongs to Christa Heller. She joined Arkana in 2014 and has become an integral part of our client service efforts. A core principle here at Arkana is that every call that comes in during business hours should be answered by an actual person. The job of answering the phones here is far from your typical receptionist position. These team members learn the ins and outs of every step required to turn slides into the report that gets delivered to each party involved in the patient’s case.  They are air...