Frequently Asked Questions
How do you receive my patient’s biopsy?
We receive biopsies via FedEx. Click here for more information on our biopsy kits.
How do I get more kits?
You can order online by clicking here.
Do your kits need to be refrigerated?
Renal kits are stable at room temperature. Neuro kits do need refrigeration, and we send cool packs that will need to be returned frozen with the biopsy.
How do I prepare my patient’s biopsy for shipping?
Your kits come with triage instructions for the biopsy you’re sending, but they can also be found under Kit Forms. If you have any additional questions, you can call us at 501.604.2695.
How do I pay for postage?
We cover the cost. You can print an air bill from our website through the FedEx Login. If you’re shipping with dry ice, you’ll need to print an air bill from the FedEx website to indicate that your shipment contains dry ice. If you need assistance getting an air bill, please feel free to reach out.
How do you handle billing?
We can handle billing any way you wish. We can bill your hospital directly or third-party bill.
Patients, if you have questions about your bill, please call us at 501.604.2695.
When will my results be ready?
For renal biopsies, your final results will be ready the day after your patient’s biopsy is performed. For muscle and nerve biopsies, preliminary results will be ready within 24hrs with the final results in 5 days or less.
How will I get my results?
Our physician will call the provider directly upon reading the patient’s case. Once the report is final, a copy of the report will be faxed to the facility and provider’s office. The report and images will be available on the Arkana Connect web portal and mobile app.
Do you read biopsies on Saturdays?
Saturday results are possible, but we need your help to make that happen. If you have an emergency case you would like read on Saturday, the following steps must be taken:
– Call our office at 501.604.2695 on Friday by 5:00 pm CST
– Provide us with a weekend contact number for the referring physician on call
– For muscle/nerve biopsies, we prefer to accept these Mon-Thurs, but if you have an emergent case, please call us prior to shipping.
Where can I find your CAP and CLIA license?
These are available in our forms and downloads section.